 Mine leaked, Too delicate, Weak warranty |
| Review Date: February 21, 2010 |
| Reviewer: Amazon Shopper, Michigan |
| I own one of these that I purchased with a new foam matress. I purchased it to prevent damage from bed wetting. The salesman assured me that the product would protect the bed and the warranty even included professional cleaning if the pad failed. However, I recently discovered that the warranty is actually VERY weak. Unfortunately urine leaked through the matress pad one night. That morning I tired to get warranty service. I found that customer service is closed on weekends. Then I read the warranty details on the website. The pad must be mailed back to the manufacturer for inspection. Then they determine if they will honor the warranty. That means the matress will not get cleaned anytime soon. In addition I discovered that the pad's care instructions are ridiculous. It can not be placed in the dryer alone. It must be dried on low heat along with towels or sheets. That information is not included on the care instruction tag sown into the pad. The manufacturer will not honor the warranty if they determine the pad was dried alone. I ended up renting a carpet cleaning machine to wash my matress. The pad completely failed to perform. In addition it can not even withstand typical washing and drying. I recommend that consumers stay clear of this overpriced inferior product. |
does its job great.
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| Review Date: February 3, 2010 |
| Reviewer: EW, Arlington, VA |
i got this product when i bought my new mattress. i have never used such a product, but i thought that i'd try it since the sales guy said it'd help protect the warranty on the mattress too. so i gave it a shot.
i've used it for 3 years now, and it's been great. it's not a "pad" but a protective covering. it is very breathable and the mattress stays coool, which is important to me. it's quiet, and fits my tall mattress nicely.
somehow, i managed to tear the backside a little bit, and so i called the number for the 10 year warranty. "Dennis" on the other end of the phone was extremely polite and helpful, and is throwing in a replacement for me tomorrow!
i'm definitely glad that i have this since i've managed to spill stuff on my bed and it's protected it great. my mattress still looks new.
the product is great, and their willingness to honor their commitment promtly and without hassle has definitely made me consider their other products in the future, and more importantly to write a positive review here to endorse their product to other people. |
I've never received this order after 3 weeks waiting and the response for Amazon was sorry!
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| Review Date: November 22, 2009 |
| Reviewer: Kayvan, MD, Rockville USA |
I've never received this order after 3 weeks. I was waiting for 4 weeks and finally after many times contact I received the response by Amazon " sorry " ! They said "We will return your Money but not now, It will take 2 week process". Means that not only I did not receive my order but also I must wait totally 7 weeks process to my refund!
It was the worst experience I've ever had. |
Mattress Protector
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| Review Date: November 21, 2009 |
| Reviewer: Arturo, Austin, Texas |
| I bought this matress protector to guard against dust mites and other allergens. It does its job well. You can't even feel the material under the bed sheets. I don't wake up with allergy eyes or sneezing. When it needs to be washed I just throw it in the clothes washer. I recommend this product. It's well worth the price. |
They don't work
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| Review Date: November 7, 2009 |
| Reviewer: Anonymous, Phoenix AZ |
| Simply don't work. We bought this brand of topper for both our very expensive latex king sized bed and child's new twin bed. Our child is a heavy overnight wetter and at age 4+ is still in overnight (heavy duty) diapers. She still leaks through the diaper a few times a month. Well, her mattress is now all stained because I didn't realize that the supposedly waterproof mattress protector was leaking through to the mattress pad. Her mattress has several sizeable stains. And at about the same time we noticed some (lighter) stains on the king sized bed from when she comes into our bed at night. Don't waste your money on this mattress pad. |
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